As a data controller we collect a variety of data in order to deliver our services. Whenever we collect Personal Information from you, we let you know and you will be able to access the following precise information:
We have provided further detail below about the specific types of data we collect and our reasons for doing so.
We collect the following data:
We collect cookies. Cookies are small pieces of data that websites send to a user's computer and are stored on the user's web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart.
To power our services, we store or share personal data with the following third parties:
Where you input this information on behalf of a third party (for example where you are seeking professionals for care services on behalf of a relative) you must ensure that you have the authority and consent of the individual whose information you are providing.
We store this information securely. Where you have provided a phone number we will collect this information so we can find a professional who can help you with your enquiry. This is the service we provide and when you submit an enquiry we consider that we have an obligation to provide this service. Where you input information on our website prior to submitting an enquiry we will treat such information as if you have submitted an enquiry and may use the information to contact you to enable you to complete your enquiry.
Whilst we require all professionals to comply with all laws and regulations, we do not have any control over or responsibility for how the professional uses the data you provide to them; however professionals are also subject to Data Protection Legislation and are responsible for protecting and using your data in accordance with the Legislation.
There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.
We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU's guidelines.
You can see above where we send data outside of the EEA and on what basis we do so.
We keep your data secure:
In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, you should read the privacy notice of every website you visit.
You have the following rights over your data, depending on the basis on which it is held:
While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.
We are Raindrop and our address is Flat 52, 10 Brixton Hill, London, United Kingdom, SW2 1EG. You can contact our Data Protection Officer at firstname.lastname@example.org